The short version
- · Money you pay for Sparks is final and non-refundable (no cash back), except where the law requires — but your Sparks never expire, stay fully spendable, and every card sells back for Sparks.
- · Unopened packs: refundable in Sparks at the price paid, at our discretion, via support.
- · Opened packs: final, but every card can be sold back instantly for Sparks at 85% of market (with a spike cap only on cards trading far above their pull price — see Terms §6).
- · Marketplace singles are final and non-refundable, though the card you bought can be sold back or shipped like any vaulted card.
- · Older sets may ship a lightly, moderately, or occasionally heavily played card when Near Mint can't be sourced; we cancel and refund only if the card can't be sourced in any condition.
- · Cancelled shipments and declined redemptions: refunded in full, including fees.
- · You always keep your card-dispute/chargeback rights, a refund if we fail to deliver, fraud protection, and any state or provincial rights that can't be waived.
The summary is a courtesy; the full text below is what governs.
1. Sparks purchases are final
All Sparks purchases are final and non-refundable once Sparks are credited to your account, to the maximum extent permitted by law. "Non-refundable" means we are not obligated to return the money you paid to your card as cash — it does not mean the value is lost: the Sparks you buy stay available to spend on the service and do not expire while your account is active, and every card you open can be sold back to us for Sparks, so you can always liquidate your vault. YOU SEE AND ACCEPT THIS POLICY BEFORE YOU PAY, EVERY TIME: this "final and non-refundable" term is presented to you at signup and again at each checkout before you are charged, and your acceptance is recorded with a timestamp. If you are located outside the United States or Canada, this policy applies to you in full, and physical shipping is available only to United States and Canadian addresses as set out in Terms §2a; Sparks remain non-refundable whether or not you can arrange delivery there. If your account becomes dormant, any remaining value may be reported and remitted to the applicable state or province as unclaimed property, as and to the extent that state's or province's law requires (Terms §10). This applies equally to a ONE-TAP TOP-UP made with a saved card (Terms §3c): you confirm the amount on-screen before the charge, and the top-up is final and non-refundable on the same terms as any other Sparks purchase. PROMOTIONAL AND EARNED SPARKS — including bonus Sparks and Sparks you earn by completing third-party offers (Terms §3a) — have NO cash value, are NOT cash-refundable, and are reversible: if the purchase that funded a bonus, or the offer completion that earned the Sparks, is later refunded, charged back, reversed, or invalidated, the corresponding promotional Sparks are removed (Terms §3a). By purchasing, you acknowledge the sale is final.
2. Rights you always keep
Nothing above limits rights you cannot waive. You may still dispute a charge or request a chargeback through your card issuer; if we accept your payment but fail to deliver, you are refunded; you are protected against fraudulent or unauthorized charges; and any consumer-protection right your state or province of residence grants that cannot be waived by contract is unaffected (Terms §13a). CANADIAN CONSUMERS: some provinces give you a right to cancel a distance (online) sale in limited circumstances — for example where a required disclosure was not made — and nothing here waives a cancellation or refund right your province's consumer-protection law grants and does not permit to be waived. If we learn an account belongs to a minor, we close it and refund that account's Sparks purchases to the payment source (Age & Eligibility Policy; Privacy Policy §6). Sparks purchased in violation of these Terms may be refunded to your payment source rather than left spendable (Terms §11). Separately, we may choose to refund unspent Sparks to the original payment method on request, but we are not required to.
3. Unopened packs
A pack's contents do not exist until it is opened, so an unopened pack can be returned like any sealed product. Contact support to request a refund of unopened packs at the price you paid, credited back in Sparks. Refunds are granted at our discretion and may be limited where we see abuse (for example, refund-and-rebuy patterns around price changes).
4. Opened packs
Once a pack is opened its cards are yours and the sale is final. Every card can be sold back to us instantly for Sparks at the published rate (at least 85% of live market value; VIP tiers earn more; a spike cap applies only to a card trading far above its pull value — see Terms §6), so you are never stuck holding anything.
5. Shipments and code redemptions
Cards are sourced to order and typically ship within 1 to 14 days, depending on how the card is sourced and its rarity and availability — we do not keep cards warehoused at all times — and once mailed typically arrive within 2 to 7 days; we usually include tracking (for the outbound shipment to you), though some lower-value single cards may ship in a plain envelope without it. High-value cards ($100 and up) always ship tracked, fully insured, and signature-required, and carry a 5% insurance & handling fee on the card's value on top of the flat per-card fee. Shipping any card may require identity verification first, or you can wait out a short clearance window instead (Terms §7). When we bring a card to our own facility first, we mail it out to you within 48 hours of receiving it (Terms §7). We ship the best condition we can source — usually Near Mint; for older sets where Near Mint isn't available we ship the best obtainable grade (sometimes lightly, moderately, or heavily played) rather than cancelling. Only if we cannot source your card in any condition is the shipment cancelled — and then you receive 100% of the card's live market value in Sparks, with no cap, plus the per-card shipping fee you paid back. If an insured high-value card is lost or damaged in transit, you likewise receive 100% of its live market value in Sparks plus the fee. Code redemptions declined at review are refunded in full, including processing fees.
6. Marketplace singles
Marketplace single purchases are final at the moment of purchase and are not refundable, though the card you bought can be sold back or shipped like any vaulted card.