The legal stuff, in plain sight

Every policy that governs PackLab, each with a plain-English summary up top and the full text underneath. Last updated 2026-09-03.

Terms of Service

· You're buying real trading cards at published odds, every pack contains cards with real market value, and every box's contents are locked and provable before the first rip.
· Everything on the site runs on Sparks, our store credits, 100 Sparks per dollar. Sparks have no cash value, can't be withdrawn or exchanged for cash, and can't be sent to other users. Value leaves the shop exactly one way: having your cards shipped to you. There is no cash-out, and none is planned.
· Every card you pull can be sold back instantly for Sparks at 85% or more of market (a spike cap applies only to a card whose price jumped far above what you pulled it for — you can always ship that card instead to realize its full value), shipped home for a flat 499 Sparks per card (+500 Sparks per card to a Canadian address), or kept in your vault. Higher-value cards worth $100 and up ship fully insured and signature-required after a quick review, and carry a 5% insurance & handling fee on the card's value on top of the flat 499 Sparks. Shipping a card home may require you to verify your identity first — or you can wait out a short clearance window (up to about 120 days) instead.

· We collect what we need to run the shop: account email, transactions, address when you ship, and basic device and advertising-measurement data.
· We never sell your data. We do share limited advertising-measurement data (including a scrambled, irreversible form of your email) with ad platforms so we can tell which ads work.
· We email you about your account, and occasionally about offers — every promotional email has a one-click unsubscribe.

· Every box's complete contents are locked by a published SHA-256 fingerprint before its first pack is ripped.
· The shuffle uses a public drand randomness beacon that didn't exist when the box was sealed.
· When a box completes, everything is published and your browser can re-verify it.

· 18+ only, self-certified at signup; accounts we learn belong to minors are closed.
· Open to adults 18+ internationally, except where prohibited by law or in U.S.-sanctioned countries; cards ship to U.S. and Canadian addresses only.
· No government ID is needed for everyday use — buying, opening, and selling back. Redeeming a card to have it shipped may require a quick identity check first, or you can wait out a short clearance window instead.

· Money you pay for Sparks is final and non-refundable (no cash back), except where the law requires — but your Sparks never expire, stay fully spendable, and every card sells back for Sparks.
· Unopened packs: refundable in Sparks at the price paid, at our discretion, via support.
· Opened packs: final, but every card can be sold back instantly for Sparks at 85% of market (with a spike cap only on cards trading far above their pull price — see Terms §6).

· We sell real Pokémon cards; card images identify the actual products for sale.
· We are not affiliated with Nintendo, Creatures, GAME FREAK, or The Pokémon Company.
· Our pack art, card back, and branding are our own.

Questions about any of these? Write to support@packlab.gg. A person answers.