The legal stuff, in plain sight
Every policy that governs PackLab, each with a plain-English summary up top and the full text underneath. Last updated 2026-10-22.
Terms of Service
updated 2026-10-22- · The Arcade is an optional game layer where you open provably-fair virtual packs of real cards using Bits — a second closed-loop store credit (100 Bits = 1 Spark = 1¢, so 10,000 Bits = $1). Like Sparks, Bits have no cash-out. The virtual cards you pull are kept or sold back for Bits; they are never shipped or mailed. Value leaves the Arcade only two closed-loop ways: by converting Unlocked Bits back to Sparks, or by buying a specific real single outright with Unlocked Bits and having that one card shipped to you (Section 3h).
- · Bits are LOCKED or UNLOCKED, a mirror of the two Spark classes. LOCKED Bits — every promotional Bit we grant you (welcome, monthly, streak, quest, milestones, wheel and purchase bonuses), the Bits you receive when you convert Sparks, and the paid base of a Bit package — can be used ONLY to open Arcade packs, promotional Bits first, and never convert directly. UNLOCKED Bits — the Bits you get when you sell an Arcade card back to the house, whatever kind of Bits funded the pack it came from — are the only Bits that can move back to Sparks or buy a single to ship. Every Arcade pack is full of real cards at published odds, priced so that opening is fair at published odds and every sell-back pays 85% of the card's Arcade value — the 15% difference is the house's only take in the Arcade.
- · You're buying real trading cards at published odds, every pack contains cards with real market value, and every box's contents are locked and provable before the first rip.
Privacy Policy
updated 2026-10-22- · We collect what we need to run the shop: account email, transactions, address when you ship, and basic device and advertising-measurement data.
- · We never sell your data. We do share limited advertising-measurement data (including a scrambled, irreversible form of your email) with ad platforms so we can tell which ads work.
- · We email you about your account, and occasionally about offers — every promotional email has a one-click unsubscribe.
Fairness & Odds Disclosure
updated 2026-09-30- · Every box's complete contents are locked by a published SHA-256 fingerprint before its first pack is ripped.
- · The shuffle uses a public drand randomness beacon that didn't exist when the box was sealed.
- · When a box completes, everything is published and your browser can re-verify it.
Age & Eligibility Policy
updated 2026-09-08- · 18+ only, self-certified at signup; accounts we learn belong to minors are closed.
- · Open to adults 18+ internationally, except where prohibited by law or in U.S.-sanctioned countries; cards ship to U.S. and Canadian addresses only.
- · No government ID is needed for everyday use — buying, opening, and selling back. Redeeming a card to have it shipped requires a quick identity check first; and if you've never made a Sparks purchase, your first redemption may require a qualifying deposit first (as little as $5, kept as Sparks).
Refund & Cancellation Policy
updated 2026-10-19- · Bit purchases are final and non-refundable like Sparks (no cash back), but your Bits stay spendable, Unlocked Bits (what you get from selling cards back) convert to Sparks, and every card you pull sells back for Unlocked Bits at 85% of its pinned-at-open Arcade value (no spike cap). A pulled Arcade card is virtual and is never shipped; the only physical exit is buying a specific real single outright with Unlocked Bits, which ships at checkout. Chargebacks can suspend the account and claw back the purchased Bits the payment credited (promotional Bits are left in place).
- · Suspended or terminated for cause: an account we suspend or terminate for cause (fraud, chargebacks, multiple accounts, promotion abuse, or another violation of the Terms) forfeits its entire balance; nothing is refunded or converted to cash. You can ask for a review, and if the account is reinstated the balance is restored. If we close an account that broke no rule, or end the service, you get at least 30 days' notice to use your balance and ship your vaulted cards (Terms §11a).
- · Money you pay for Sparks is final and non-refundable (no cash back), except where the law requires — but your Sparks never expire, stay fully spendable, and every card sells back for Sparks.
IP & DMCA
updated 2026-07-11- · We sell real Pokémon cards; card images identify the actual products for sale.
- · We are not affiliated with Nintendo, Creatures, GAME FREAK, or The Pokémon Company.
- · Our pack art, card back, and branding are our own.
Questions about any of these? Write to support@packlab.gg. A person answers.