The short version
- · The Arcade is an optional game layer where you open provably-fair virtual packs of real cards using Bits — a second closed-loop store credit (100 Bits = 1 Spark = 1¢, so 10,000 Bits = $1). Like Sparks, Bits have no cash-out. The virtual cards you pull are kept or sold back for Bits; they are never shipped or mailed. Value leaves the Arcade only two closed-loop ways: by converting Unlocked Bits back to Sparks, or by buying a specific real single outright with Unlocked Bits and having that one card shipped to you (Section 3h).
- · Bits are LOCKED or UNLOCKED, a mirror of the two Spark classes. LOCKED Bits — every promotional Bit we grant you (welcome, monthly, streak, quest, milestones, wheel and purchase bonuses), the Bits you receive when you convert Sparks, and the paid base of a Bit package — can be used ONLY to open Arcade packs, promotional Bits first, and never convert directly. UNLOCKED Bits — the Bits you get when you sell an Arcade card back to the house, whatever kind of Bits funded the pack it came from — are the only Bits that can move back to Sparks or buy a single to ship. Every Arcade pack is full of real cards at published odds, priced so that opening is fair at published odds and every sell-back pays 85% of the card's Arcade value — the 15% difference is the house's only take in the Arcade.
- · You're buying real trading cards at published odds, every pack contains cards with real market value, and every box's contents are locked and provable before the first rip.
- · Everything on the site runs on Sparks, our store credits, 100 Sparks per dollar. Sparks have no cash value, can't be withdrawn or exchanged for cash, and can't be sent to other users. Value leaves the shop exactly one way: having your cards shipped to you. There is no cash-out, and none is planned.
- · Sparks come in two spend classes: LOCKED Sparks — everything you buy or deposit, plus every bonus Spark (the first-deposit double, package/daily/VIP bonuses, promo codes, referral, earned and partner Sparks, and spin-wheel wins) — can be used ONLY to open packs. UNLOCKED Sparks — only the Sparks you get from selling a vaulted card back — can be used for anything, and the Marketplace (buying a specific card outright), shipping fees, and code-card redemption are paid only with Unlocked Sparks (shipping fees may also be paid by card). See Section 3a(k).
- · Every card you pull can be sold back instantly for Sparks at 85% or more of market (a spike cap applies only to a card whose price jumped far above what you pulled it for — you can always ship that card instead to realize its full value), shipped home for a flat 499 Sparks per card (+500 Sparks per card to a Canadian address), or kept in your vault. Selling a card back pays you UNLOCKED Sparks, the spend class that can also pay shipping fees and buy Marketplace singles; shipping fees may instead, or also, be paid by card at checkout. Higher-value cards worth $100 and up ship fully insured and signature-required after a quick review, and carry a 5% insurance & handling fee on the card's value on top of the flat 499 Sparks. Shipping a card home requires you to verify your identity first. If you have never made a Sparks purchase, your first shipment or code redemption may also require a qualifying deposit first (as little as $5, credited as Sparks you keep); selling back and vaulting are always free.
- · Unopened packs may be refunded at the price paid, at our discretion, through support.
- · PackLab is a virtual card shop and entertainment product: every pack always contains its full count of real, market-priced cards, box structure and odds are disclosed and verifiable before you buy, and Sparks are closed-loop store credit with no cash-out.
- · You must be 18 or older.
- · We can refuse service, change prices and features, or wind things down at our discretion, but committed boxes never change, accepted orders are honored (except to correct a pricing or catalog data error, see §9a), and an account suspended or terminated for cause forfeits its balance, while one we close for no cause gets at least 30 days' notice to use its Sparks and ship its cards.
The summary is a courtesy; the full text below is what governs.
1. Who we are and what this is
These Terms of Service ("Terms") are an agreement between you and PackLab LLC ("we," "us"). We operate a VIRTUAL CARD SHOP, an online retail trading-card store with a buy-back desk. When you open a pack on our site, you receive specific, identified trading cards with ascertainable market value, drawn from a box whose complete contents were cryptographically committed before the box's first pack was opened. There are no empty slots: every pack contains its full count of real cards, every card has a market price, and you may convert any card back to Sparks at a published rate at any time. By creating an account you accept these Terms and our Privacy Policy.
1a. A retail product, by design
PackLab is a virtual card shop: a retail store selling sealed trading-card packs, the same product sold in hobby shops and big-box stores, opened online instead of at your kitchen table. Here is how it is built as retail: (a) every purchase delivers full consideration, a pack always contains its full, disclosed count of real, specific, market-priced trading cards; you can never open a pack and receive nothing; (b) each box's guaranteed structure (including its minimum-value headliner card) is disclosed before you buy, and each box's complete contents are cryptographically committed and publicly verifiable after it finishes; (c) every card can be converted back to Sparks instantly at the published flat rate or shipped to you as physical product, so your purchase remains redeemable for Sparks or a shipped card; and (d) Sparks are closed-loop store credit with no cash-out of any kind. The deposit spin wheel (§3a(j)) is a separate, FREE promotional sweepstakes and is not part of this retail product: it is not a purchase and not a pack, a qualifying deposit always delivers its full value in Sparks whether or not any spin it earns wins, and the wheel is always playable through a free, no-purchase method of entry. Card market values fluctuate like any collectible; that is ordinary market risk inherent to trading cards everywhere. If a regulator, court, or platform requires changes to how we offer the service in a jurisdiction, we will comply. We do not market, describe, or operate this service as gambling, and you agree not to use it as a substitute for gambling.
1b. Trademark disclaimer
PackLab is not affiliated with, endorsed by, sponsored by, or associated with Nintendo, The Pokémon Company, Creatures Inc., GAME FREAK inc., or any other trademark holder mentioned on this platform. Pokémon and all related marks are trademarks of their respective owners.
1c. Virtual products
What you buy and pull on the service are VIRTUAL CARDS, digital collectibles recorded in your vault. A virtual card is a digital product; it confers no right to any physical card unless and until you redeem it for shipping under Section 7, at which point we source and mail the corresponding physical card. We reserve the right, at our sole discretion and to the fullest extent permitted by law, to modify, substitute, re-price, or remove any item, and to alter, suspend, or discontinue any feature of the service, at any time. Digital purchases, Sparks, and vaulted virtual cards have no cash value and no cash-out: value leaves the service only as shipped physical cards, or as Sparks where these Terms so provide, never as cash, and none is planned.
1e. Mystery Pack: an optional random-set pack
The Mystery Pack is an optional, provably-fair product. You open a PackLab Mystery Pack for a dynamic price in Sparks (from a 1,000-Sparks floor, shown before you open; or a free open credit granted through a promotion, for example the first-deposit free pack (§3a(l)), the referral program, a deposit spin-wheel win (§3a(j)), or a VIP reward (§3b)), and it awards you one real booster pack of a random live set, which you then rip normally like any other pack. A Mystery Pack always returns a real, market-priced booster: there is no outcome where you receive nothing. The set you get is selected provably fairly, weighted by set value, so cheaper boosters are common and expensive vintage sets are rare; on average an open returns a booster worth somewhat less than the open price, so like every pack it is entertainment and product, not a way to make money. The exact live odds for each value tier, the average return, and the store margin are shown on the Mystery Pack product page before you open, and are disclosed in the Fairness & Odds Disclosure (§9). The Mystery Pack is entirely optional and never required to use the service; we do not market or operate it as gambling.
1f. Grail Pack: an optional, user-priced single-card open
The Grail Pack is an optional, provably-fair product. (a) WHAT IT IS: you open a Grail Pack for a price in Sparks that YOU choose from a set of named preset price rungs (from $1 up to $1,000, each shown before you open), and it awards you ONE real card drawn from a pool spanning every set — a large, rotating cross-set sample of our catalog, not a promise of any specific card and not "any card from any set." A Grail Pack always awards a real, market-priced card: there is no outcome where you receive nothing. (b) VARIANCE TIERS: at each price you also pick one of four variance tiers — Steady, Balanced, Bold, or Widest. All four cost the same for a given price rung and all four are priced the same way (see (d)); the tier changes only the SPREAD of possible card values you might pull (a wider tier means more chance of a smaller card AND a better chance at a larger one), never the average, and it is not a bet on card value or a measure of your "odds of winning money." The tiers describe collector variance, nothing more. (c) NO GUARANTEED PROFIT: on average, across many opens, a Grail Pack COSTS value and is NOT a way to make money and NOT an investment. Although each open is priced so that the average GROSS market value of the possible cards is about equal to the price you pay, selling a card back returns 85% (subject to the spike cap in Section 6) and shipping a card carries a fee, so realizing a card's value returns less than the price over time. Like every pack, it is entertainment and product. (d) HOW "EXPECTED VALUE" IS DEFINED: where we say a Grail Pack is priced at its expected value, we mean the average GROSS market value of the cards in that open's committed card table equals the price — measured BEFORE any sell-back discount or shipping fee. It is NOT a claim that you break even and it is NOT net of the 85% buyback or any fee; see (c). (e) BOUNDED TOP CARD AND FLOOR: every open is both capped and floored. The largest card you can pull scales with the price you chose and is hard-capped at the catalog's value ceiling (about $5,000), so no open can exceed the disclosed maximum for its price and tier. The SMALLEST card you can pull is set by your chosen variance tier as a fraction of your price — Steady never below 65%, Balanced 50%, Bold 35%, Widest 10% — so a losing pull still returns at least that much value; the exact floor and the full odds are shown before you open. (f) THE CARD IS A NORMAL VAULTED CARD: the card you pull lands in your vault with exactly the same rights as any other card — sell it back instantly for at least 85% of live market value (subject to the Section 6 spike cap; you can always ship instead to realize full value), have it shipped to you, or keep it. (g) SHIPPING & REDEMPTION: shipping the card home is the flat per-card fee (plus the Canadian surcharge where applicable) in Section 7, with $100+ cards insured, signature-required, and human-reviewed and carrying the 5% insurance & handling fee; as with any redemption, shipping or code redemption requires you to verify your identity (KYC on every redemption), and an account that has never made a Sparks purchase must make a first qualifying deposit before its first redemption, exactly as in Section 7. (h) LOCKED SPARKS: Locked Sparks — your deposits and purchases together with every bonus Spark — MAY be used to OPEN a Grail Pack, like any other pack, and Locked Sparks are spent first; but shipping fees, Marketplace purchases, and code redemption require Unlocked Sparks (the proceeds of selling a vaulted card back), exactly as for every pack (Section 3a(k)). (i) PROVABLY FAIR: each open is provably fair on the same drand model as the Mystery Pack (Section 8; Fairness & Odds Disclosure §11). When you open, we commit a hashed server seed AND a fingerprint of the exact card table (a weight-table hash), then pin the outcome to a future drand public-randomness round that has not yet been produced; when it publishes, your browser recomputes the roll, re-checks the winning card against the revealed seed and full table, AND confirms that the committed card values average to no more than the price you paid. Verify any open at /verify?tab=grail. (j) DISPUTES & REFUNDS: a Grail Pack open that has not resolved (for example if the randomness round is delayed or the open errors before it completes) auto-resolves once the round publishes, or is refunded in Sparks at the price you paid; a RESOLVED open is FINAL, like any opened pack, and is not separately refundable — but the card it awarded is a normal vaulted card you may sell back or ship as in (f)–(g). (k) DYNAMIC, COMMITTED-AT-OPEN PRICING: prices and odds are computed from live market data and can change at any time; the price and the odds shown at the moment you open are the ones that apply and are committed for that open (Section 4). Prices are bounded to the published preset rungs ($1–$1,000). (l) OUR RIGHTS: we may modify, re-price, or discontinue the Grail Pack prospectively at any time (Sections 1c and 11a); an open we have already committed is always honored and resolved under the terms in force when you opened it. (m) AGE: the Grail Pack, like the rest of the service, is for adults 18 and older (Section 2). It is entirely optional and never required to use the service; we do not market, describe, or operate it as gambling.
2. Eligibility
You must be at least 18 years old — or the age of majority in your province or territory of residence, whichever is higher — and reside in a jurisdiction where use of the service is permitted. Creating an account, buying Sparks, and using the shop are OPEN INTERNATIONALLY, except where prohibited by applicable law or in countries or territories subject to U.S. sanctions; we do not geo-block access by country, and ensuring that your use of the service is lawful where you live is YOUR responsibility. Physical fulfillment is different: we ship cards and source code cards ONLY to United States and Canadian addresses, as described in Section 2a. You certify your age at signup. One account per person.
2a. International buyers
Anyone may create an account and buy Sparks from anywhere we lawfully operate, but PHYSICAL FULFILLMENT IS LIMITED TO THE UNITED STATES AND CANADA. If you are outside the United States and Canada you may still use every part of the service — deposit, rip, sell back, and vault — and by buying you acknowledge and agree that: (a) cards and code-card redemptions SHIP ONLY TO A UNITED STATES OR CANADIAN ADDRESS, and arranging delivery to such an address is YOUR responsibility, in the worst case by having a card forwarded on to yourself, at your own cost and risk; (b) Sparks are NON-REFUNDABLE TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHETHER OR NOT you are able to arrange United States or Canadian delivery — your value is not lost, because Sparks stay spendable on the service and every card you pull can be sold back for Sparks at the published rate; (c) you have READ THESE TERMS, the Refund Policy, and the Fairness & Odds Disclosure before buying; and (d) local law, customs duties, import taxes, and any carrier or forwarding restrictions where you live are YOUR responsibility, and we make NO REPRESENTATION that any card may lawfully be imported into your country. The Arcade carries its own geographic limits in addition to the above: where paid Bit packages are offered they are limited to the United States and Canada and excluded in certain states or provinces (Section 3f), the Arcade Spin Wheel is limited as set out in Section 3j, and a real card shipped from the Arcade goes only to a United States or Canadian address like any other shipment. Nothing in this Section limits the rights you cannot waive by contract: your right to dispute a charge or chargeback with your card issuer, your right to a refund if we fail to deliver, your protection against unauthorized or fraudulent charges, or the non-waivable rights preserved in Section 13a.
3. Sparks: our store credits
Purchases on the service are made with Sparks, our closed-loop store credits, priced at 100 Sparks per U.S. dollar (1 Spark = 1¢); larger packages include bonus Sparks as disclosed at purchase; when you make your FIRST qualifying Sparks deposit (at or above the published minimum, currently $5) your account receives one or more free promotional Mystery-Pack opens, a count that SCALES WITH THE SIZE OF THAT FIRST DEPOSIT (one free open at the $5 minimum, plus one more for every further $25 of that first deposit, up to 200 free opens at a $5,000 first deposit) (the "first-deposit free pack," our universal welcome incentive, one per person, available to all users, first qualifying deposit only, see Section 3a(l)), and once you have made that first deposit, later deposits earn only the standard package bonus Sparks disclosed at purchase; the one-time, house-funded 100% match ("double your first deposit," up to a disclosed maximum, currently $1,000, one per person) is NO LONGER the standing welcome offer and is available only during a limited grandfather window for pre-existing never-depositor accounts or through the exit-and-win-back recovery offer (see Sections 3a(c), 3a(g), and 3a(f)); and we may grant other promotional Sparks and promotional packs (purchase bonuses, promo codes, daily gifts, referral rewards, deposit spin-wheel wins, and Sparks you earn by completing third-party offers, see Section 3a) that are subject to the same rules as anything else acquired on the service. Sparks fall into two spend classes by how you acquired them. LOCKED Sparks — the Sparks you buy or deposit, together with every promotional or bonus Spark we grant you — may be used ONLY to open packs; they cannot be used in the Marketplace, to pay card-shipping fees, or to redeem code cards. UNLOCKED Sparks — the Sparks you receive when you sell a vaulted card back to us — may be used for anything on the service, and the Marketplace, card-shipping fees, and code-card redemption can be paid ONLY with Unlocked Sparks (card-shipping fees may also be paid by card at checkout, see Section 7). See Section 3a(k). Sparks are a limited, revocable license to acquire products and services on this site. Sparks: (a) are store credit for use only on this site; they are not cash, money, or legal tender, cannot be withdrawn or cashed out, and are not a bank deposit; (b) cannot be withdrawn, cashed out, or exchanged for cash, gift cards, cryptocurrency, or any other currency or cash equivalent; (c) cannot be transferred, gifted, or sold to any other user or third party, no transfer feature exists; (d) may be used only on this site, for pack purchases, fees, and other offerings we make available; (e) are final and non-refundable once purchased, to the maximum extent permitted by law and except where the law requires or as described in the Refund Policy (we may, at our discretion, refund unspent Sparks to the original payment method); this does not affect your right to dispute a charge or chargeback with your card issuer, your right to a refund if we fail to deliver, your protection against unauthorized or fraudulent charges, the refund of a minor's purchases under the Age & Eligibility and Privacy Policies, or the non-waivable rights in Section 13a; and (f) do not accrue interest or expire while your account is in good standing. We may decline a Sparks purchase when the amount purchased would take your balance above 25,000,000 Sparks ($250,000); buying resumes once you spend below the ceiling, and credits we owe or grant you, sell-backs, refunds, and promotional Sparks are never blocked by this ceiling, so you can always liquidate your vault in full. Card market values shown in dollars are price references from third-party market data; every amount you actually pay or receive on the service is denominated in Sparks.
3a. Promotions: referrals, the daily bonus, the first-deposit double, the first-deposit free pack, purchase bonuses, ETB bundles, partners, the first-deposit recovery offer, the deposit spin wheel, earned Sparks
We run several promotional programs; all promotional Sparks and promotional packs follow the same rules as anything else on the service (Section 3). (a) REFERRAL PROGRAM, when a person you invite through your personal link registers and makes their first Sparks purchase of $9.99 or more, we grant one free Mystery Pack open to EACH of you — the invited person and you, the referrer. A free open is a promotional credit redeemable on the Mystery Pack product (Terms §1e); it awards a real booster of a random live set at the published odds, follows all rules in Section 3, and has no cash value. One referral reward per side per invited person, ever, and the referrer's reward additionally requires the referrer to have made a qualifying Sparks purchase of their own. A fraud guard limits each referrer to 20 referral reward payouts per UTC day; a qualifying purchase past that limit is not lost, the reward is granted on the invited person's next qualifying purchase after the limit resets. Self-referrals, bulk account creation, and other referral abuse are prohibited, and we may withhold or reverse rewards obtained that way and suspend the accounts involved. (b) DAILY BONUS, eligible accounts may claim one free daily bonus per UTC day: a fixed amount of Sparks, the same every day, disclosed on the wallet page. Eligibility requires all of: a verified email address, a qualifying Sparks purchase within the active-rewards window (the recent-purchase window shown on your wallet and Rewards pages), and an account older than 24 hours. The daily bonus is a fixed, house-funded promotional credit, not a random draw; the reward is closed-loop Sparks with no cash value, is not redeemable for cash, and follows all rules in Section 3. (c) FIRST-DEPOSIT DOUBLE, a one-time, house-funded 100% match ("double your first deposit") on an account's first qualifying Sparks deposit at or above a disclosed minimum, up to a disclosed maximum (currently $1,000), added as promotional Sparks when the deposit is credited, as disclosed on the purchase page. The match is house-funded promotional Sparks and follows all rules in Section 3 (no cash value, cannot be withdrawn or exchanged for cash, non-transferable); it is one per person (§3a(f)) and applies only to the first qualifying Sparks purchase. As of October 3, 2026 the double is no longer the standing front-door welcome offer: every new depositor is welcomed instead by the first-deposit free pack in (l), and the double is now available in two ways. FIRST, A GRANDFATHER WINDOW: for a limited time (currently 5 days from October 3, 2026), an account that was created before that date and had never made a Sparks purchase keeps the walk-up double, shown and granted on its first qualifying deposit during the window; once the window closes the walk-up double is withdrawn from every surface, with the material-change notice described in Section 14. SECOND, RECOVERY: the double remains permanently available through the exit-intent and win-back recovery offer in (g). The double COEXISTS WITH the first-deposit free pack in (l), which is universal: a grandfathered account that uses the double on its first qualifying deposit also receives its first-deposit free packs (scaled to that deposit under (l)) on that same deposit, so during that limited window it is eligible for both the double and the free packs. If the funding deposit is later refunded or charged back, the deposit is reversed as set out in the Refund Policy and the promotional bonus Sparks are removed; like every bonus on the service they are not separately cash-refundable and have no cash value. This offer is optional, promotional, and never required to use the service; we may modify or end it prospectively at any time, and rewards already granted are not clawed back except in cases of fraud or abuse. (d) ELITE TRAINER BUNDLES, an ETB bundle consists of the same number of booster packs as the corresponding physical Elite Trainer Box (disclosed on the product page; the count is verified against the physical product's published contents), at a bundle discount, plus the same promotional card that physical Elite Trainer Box ships with (when that product includes one) minted into your vault at its live market value, and a disclosed Sparks credit standing in for the physical accessories. For products whose real Elite Trainer Box includes NO promo card, the bonus card is instead our OWN pick from that set, a popular single we chose, clearly labeled on the product page as our take and NOT the official ETB promo, minted into your vault at its live market value like any other card. Where a physical box includes additional assorted packs beyond its own expansion (e.g. Celebrations), the bundle includes and charges for only the expansion's own packs, as disclosed on the product page. The "sealed market" figure shown beside a bundle is a live third-party market-price reference for the sealed physical product; it is informational and is not a promise that any card or product holds value. (e) PARTNER PROGRAM, approved creators earn promotional Sparks equal to a disclosed percentage of the PAID amount of Sparks purchases made by users who registered through their partner code. The percentage rises with the number of the creator's qualifying referrals (users registered through their partner code whose paid Sparks purchases total at least $9.99), as published on the Partners page (currently 5% rising to 15%, and never more than 15%); a higher rate applies from the creator's next referred purchase and is not applied to earlier purchases; commission is never paid on bonus or promotional Sparks, is subject to per-partner daily and per-referred-account lifetime caps, and is paid in closed-loop Sparks that follow all rules in Section 3 (no cash value, no withdrawal). Partner status requires an application and approval, may be suspended or revoked for fraud, self-referral, misleading promotion, or breach of these Terms (Sparks already earned are not confiscated except in cases of fraud), and a registration is attributed to at most ONE program, a partner code and a friend referral never both pay for the same signup. We may modify or end any promotion prospectively at any time; rewards already granted are never clawed back except in cases of fraud or abuse. (f) ONE PER PERSON. Promotional Sparks, bonus packs, promo codes, and referral rewards are offered at our discretion and are limited to one per person, not merely one per account, EXCEPT for benefits that are by design RECURRING and claimable once per account per period, namely the daily bonus (b), the monthly VIP pack (§3b), the one spin credit earned on each qualifying Sparks deposit, and the free mail-in no-purchase alternative method of entry to the deposit spin wheel (one free mail-in entry per person for this sweepstakes, §3a(j)), which are limited to one claim per qualifying account per period rather than one per person ever, and which remain fully subject to the anti-abuse, verification, and multi-account provisions in this section and §11; referral rewards require inviting a different, genuine person, so self-referrals and referrals between accounts controlled by the same person or household do not qualify. To enforce these limits and prevent abuse, we may verify eligibility and may withhold, reduce, void, reverse, or refuse promotional credits, and may suspend accounts, where we reasonably determine a promotion has been abused through duplicate or multiple accounts, self-referral, or misrepresentation; for this purpose we may treat accounts that appear to belong to the same person as a single account. These determinations are at our reasonable discretion and do not affect the underlying purchase you made with real money. (g) FIRST-DEPOSIT RECOVERY OFFER (THE DOUBLE), the first-deposit double in (c) is also offered as a recovery and win-back incentive to an account that has verified its email but has never made a Sparks purchase. It may be shown at most once, only as the account is about to leave the site, and may also be sent by email as a win-back reminder. It is the same one-time, house-funded 100% match ("double your first deposit") on the first qualifying deposit at or above a disclosed minimum, up to a disclosed maximum (currently $1,000), added as promotional Sparks when the deposit is credited, as disclosed on the offer. It is one per person under (f), applies only to a first qualifying Sparks purchase, and COEXISTS WITH, and does not replace, the universal first-deposit free pack in (l) or any package bonus. This recovery path is permanent: it does not depend on the 5-day grandfather window in (c), and it is how the double stays available to never-depositors after that window closes. The leaving offer shows how long it lasts, and the match applies only if that qualifying deposit is credited before the timer ends. If you dismiss it, click outside it, or leave the page, it does not come back. If the funding deposit is later refunded or charged back, the deposit is reversed as set out in the Refund Policy and the promotional bonus Sparks are removed; the one-time offer, once used, is not reinstated. This offer is optional, promotional, and never required to use the service; we may modify or end it prospectively at any time, and rewards already granted are not clawed back except in cases of fraud or abuse. (h) EARNED SPARKS (FREE-SPARKS OFFERS), a signed-in account belonging to a person 18 or older may earn promotional Sparks by completing offers, surveys, or similar tasks presented through our third-party offer partners (currently Lootably). Earned Sparks are a house-honored loyalty/rewards credit: a FIXED, deterministic amount, disclosed before you start a given offer and credited when the offer partner confirms your completion. They are NOT a prize, a draw, or a sweepstakes entry, there is no element of chance in the reward, and completing an offer is not a purchase. Earned Sparks are closed-loop store credit and follow all rules in Section 3 (no cash value, cannot be withdrawn or exchanged for cash, non-transferable). Earning is a promotional reward, NOT a qualifying Sparks purchase: it does not count as a deposit and does not unlock or count toward any purchase-gated benefit, including the first-deposit double (c), the daily bonus's recent-purchase requirement (b), the first-deposit recovery offer (g), the deposit spin wheel (j), VIP tier progress (Section 3b), or referral and partner qualification. Earned Sparks are one per person under (f), are subject to per-person daily and lifetime earning limits, are limited to signed-in accounts, and are offered at our discretion. Because the reward is funded by a third-party network, it is REVERSIBLE: if the offer partner or its network later reverses, charges back, invalidates, or declines a completion (for example for a reversed survey, a clawed-back conversion, or fraud), the corresponding earned Sparks are removed as set out in the Refund Policy; this reflects that the underlying reward was not honored and is not otherwise a penalty on your account. We may verify eligibility, withhold, reduce, void, or reverse earned Sparks, and suspend accounts, where we reasonably determine the program has been abused (duplicate accounts, falsified completions, automation, or misrepresentation). Earning is optional, promotional, and never required to use the service; we may modify or end it prospectively at any time, and Sparks already earned are not clawed back except on a network reversal or chargeback, or in cases of fraud or abuse. (i) SIGNUP FREE PACK (RETIRED). The former no-deposit signup free pack is no longer offered; new accounts are instead welcomed by the first-deposit free pack in (l), which grants free Mystery-Pack opens that scale with their first qualifying deposit. The first-deposit double in (c) is no longer the standing welcome offer; it now applies only during the limited grandfather window in (c) or through the recovery and win-back offer in (g). Any signup free pack that was granted to an account while that offer was live remains a promotional pack fully governed by Section 3 (a real booster minted into the vault at no charge, no cash value, one per person under (f)), and redeeming any card home stays subject to the first-qualifying-deposit requirement in Section 7 for accounts that have never made a Sparks purchase. (j) DEPOSIT SPIN WHEEL, a FREE promotional sweepstakes. Each qualifying cash Sparks deposit at or above a disclosed minimum (currently $5) earns one spin. A $10 deposit is one full step on the streak. A qualifying deposit under $10 raises the win chance by half of one full step. Each spin has a PUBLISHED chance to win one free Mystery-Pack open credit that INCREASES with your deposit activity: a $10 deposit starts at a floor (currently 10%) and each additional $10 deposit rises by one full step (currently 2.5 percentage points). A qualifying deposit under $10 rises by half of that, so a first deposit of that size starts half a step under the floor (currently 8.75%), up to a cap (currently 25%), and the streak RESETS if you make no qualifying deposit for 30 days (the next $10 deposit then starts at the floor again, and a qualifying deposit under $10 starts half a step under it); a larger single deposit also starts you higher (never below the amount tier it would have earned before), and your chance never decreases within a streak. Deposit-earned spins are a promotional feature offered subject to availability: we may cap the total number of spins or wins issued in a given period, and if such a cap is reached, additional deposit-earned spins may not be issued until it resets (the free mail-in entry below is never subject to that cap, so a no-purchase entry is always available). The exact current chance is locked at the moment each spin is earned and is disclosed on the wheel and in the Fairness & Odds Disclosure (§10). A FREE ALTERNATIVE METHOD OF ENTRY is always available with NO PURCHASE NECESSARY, by mail: to enter without any deposit or purchase, hand-print and mail a request that includes your full name, your complete mailing address, the email address on your PackLab account, a statement that you are 18 or older and eligible to play, and the words "PackLab Deposit Spin Wheel Free Entry", to PackLab Deposit Spin Wheel — Free Entry, 75 Pearl St Ste 410E #383, Portland, ME 04101. We will add one free spin to your account at odds EQUAL TO THE BEST ATTAINABLE ODDS (the cap, currently 25%), so a no-purchase entrant never has worse odds than any paying entrant. LIMIT ONE FREE MAIL-IN ENTRY PER PERSON for this sweepstakes. A spin is a FREE PROMOTIONAL SWEEPSTAKES ENTRY: it is NOT a purchase and NOT a pack, and it awards only a chance to receive a free promotional Mystery-Pack open credit; a deposit buys Sparks and delivers their full value in Sparks whether or not any spin wins, and a spin never reduces the Sparks or value a deposit delivers. Each spin is PROVABLY FAIR on the same commit/reveal model as the Mystery Pack (§1e, §8): a fingerprint of a secret server seed is committed when the spin is earned and the seed is revealed with the result, so neither you nor we can predict or steer the outcome. Any Mystery-Pack open credit won follows all rules in Section 3 (no cash value, cannot be withdrawn or exchanged for cash, non-transferable) and is redeemed on the Mystery Pack product (Terms §1e). The per-deposit spin and the free mail-in entry are each limited as carved out in (f), and are offered at our discretion; we may verify eligibility and withhold, void, reverse, or refuse spins and any winnings, and suspend accounts, where we reasonably determine the feature has been abused. VOID WHERE PROHIBITED: the spin wheel is not available in EXCLUDED JURISDICTIONS (currently the States of Washington and New York), or anywhere sweepstakes of this kind are restricted or prohibited by applicable law; eligibility is confirmed by your own attestation, and ensuring the promotion is lawful where you live is YOUR responsibility. If a deposit that earned a spin is later refunded or charged back, the deposit is reversed as set out in the Refund Policy, and we may remove any unused spin from that deposit and any unopened credit it won, and may suspend the account, in cases of a reversal, fraud, or abuse. This feature is optional, promotional, and never required to use the service; we may modify or end it prospectively at any time, and rewards already granted are not clawed back except in cases of fraud or abuse. We do not market, describe, or operate the spin wheel as gambling. (k) LOCKED AND UNLOCKED SPARKS; LOCKED SPARKS ARE FOR OPENING PACKS ONLY. Sparks fall into two spend classes, defined by HOW YOU ACQUIRED THEM, not by whether you paid for them. LOCKED Sparks are both (i) every Spark you buy or deposit (the full amount you fund, including the paid portion of a deposit) AND (ii) every promotional or bonus Spark we grant you rather than sell you: the first-deposit double (c), package/purchase bonus Sparks, the daily bonus (b), VIP rewards (§3b), promo-code credits, referral rewards (a), the exit and win-back recovery double (g), the first-deposit free pack's free opens (l), earned Sparks (h), partner-program Sparks (e), rip-again and sell-back loyalty bonuses, and any Mystery-Pack opens won on the deposit spin wheel (j). UNLOCKED Sparks are ONLY the Sparks you receive when you SELL A VAULTED CARD BACK to us — the sell-back proceeds themselves; any house-funded sell-back loyalty bonus paid on top is a promotional grant and is itself Locked. Locked Sparks may be used ONLY to open packs (for example booster packs, Elite Trainer bundles, Mystery Packs, and Grail Packs). They CANNOT be used to buy cards in the Marketplace (§6b), to pay card-shipping fees (§7), or to redeem code cards. Unlocked Sparks may be used for ANYTHING on the service — including opening packs — and the Marketplace, card-shipping fees, and code-card redemption can be paid ONLY with Unlocked Sparks (card-shipping fees may also be paid by card at checkout, see §7). When you open a pack, your Locked Sparks are spent FIRST, so your Unlocked Sparks are preserved for real goods. This distinction applies to your WHOLE balance: as described in Section 14, at the effective date of these Terms every Spark balance you then hold becomes Locked, and you earn Unlocked Sparks only by selling vaulted cards back after that date. SELLING A CARD BACK IS NOT A CASH-OUT and creates no cash value: Unlocked Sparks remain closed-loop store credit, cannot be withdrawn or exchanged for cash, and value still leaves the service only as a shipped card. Nothing here creates a cash value for any Spark, or changes that no Sparks of any kind — Locked or Unlocked — can be withdrawn or exchanged for cash. (l) FIRST-DEPOSIT FREE PACKS (FREE MYSTERY-PACK OPENS THAT SCALE WITH YOUR FIRST DEPOSIT, ONE PER PERSON), a fixed, deterministic, house-funded PURCHASE INCENTIVE, not a sweepstakes, lottery, or prize draw: there is no element of chance in whether you earn it or in how many free opens you earn, and nothing here is a wager. When you make your FIRST qualifying Sparks deposit at or above the published minimum (currently $5), your account receives one or more free promotional Mystery-Pack opens whose COUNT SCALES WITH THE SIZE OF THAT FIRST DEPOSIT: you get one free open at the $5 minimum, plus one additional free open for every further $25 of that same first deposit, up to a published maximum of 200 free opens at a first deposit of $5,000. For example, a $5 first deposit earns 1 free open, a $30 first deposit 2, a $100 first deposit 4, a $1,000 first deposit 40, and a $5,000 first deposit 200. The number is a fixed, published COUNT of opens tied to the size of your first deposit; it is not a share of any pack's value, not a multiplier on your deposit, and is never stated or owed to you as a dollar amount. The opens are added as promotional credits when that first deposit is credited, with no draw and no chance. This is a ONE-TIME, FIRST-DEPOSIT offer, ONE PER PERSON, not merely one per account (§3a(f)): it applies ONLY to your first qualifying Sparks deposit and GOES AWAY once you have made that first deposit, so after your first deposit no further free opens are granted and later deposits earn only the standard package bonus Sparks disclosed at purchase. The count is figured ONCE, from your single first qualifying deposit; separate later deposits never add to it and never earn it again. It is available to ALL users and counts your first qualifying deposit going forward from this offer's launch; it does not reach back to deposits you made before launch. Each free open is a promotional credit redeemable on the Mystery Pack product (Terms §1e); it awards a real booster of a random live set at the published odds, follows all rules in Section 3, and has no cash value. These free opens COEXIST WITH the first-deposit double in (c) and the exit and win-back recovery double in (g): during the 5-day grandfather window described in (c), a grandfathered account that uses the double on its first qualifying deposit also receives its first-deposit free opens (scaled to that deposit) on that same deposit, so for that limited window it is eligible for both. If the funding deposit is later refunded or charged back, the deposit is reversed as set out in the Refund Policy and any of these free opens you have not yet used are removed; a free open you have already used is not clawed back, and like every bonus on the service they have no cash value and are not separately cash-refundable. This incentive is optional, promotional, and never required to use the service; we may modify or end it prospectively at any time, and opens already granted are not clawed back except on a refund or chargeback of the funding deposit or in cases of fraud or abuse. We do not market, describe, or operate it as gambling.
3b. VIP rewards and loyalty tiers
We run a house-funded VIP rewards program that recognizes how much cash you pay for Sparks in a calendar month. Perks may include a daily Sparks claim, one-time rank-up rewards when you first reach a tier, a boosted sell-back (buyback) rate, and a RECURRING MONTHLY FREE PACK, all as shown on the Rewards page. THE MONTHLY VIP PACK: an account that, in a given calendar month, both (i) holds a qualifying VIP tier (currently Silver or higher) and (ii) has made at least one qualifying Sparks purchase, may CLAIM a free promotional pack that month: one or more ⚡0 booster packs of a current live set, and, at the highest tiers, additional free Mystery-Pack open credits, in the amounts disclosed per tier on the Rewards page. It is a FIXED, HOUSE-FUNDED LOYALTY REWARD, NOT A SWEEPSTAKES, LOTTERY, OR PRIZE DRAW: there is no element of chance in whether you receive it, and the packs it grants are then opened through the normal provably-fair flow like any other pack (the Mystery Pack's random-set selection is governed by §1e and §9). It requires a qualifying purchase, so it is a purchase incentive and is not offered on a no-purchase basis. LOYALTY STREAK: claiming the monthly pack in consecutive qualifying months builds a streak, and reaching a disclosed streak length grants an additional free Mystery-Pack open; missing a month resets the streak. EXPIRY, the monthly pack and any streak bonus MUST BE CLAIMED DURING THE CALENDAR MONTH THEY ARE OFFERED and DO NOT CARRY OVER; an unclaimed monthly reward EXPIRES when the period resets on the first of the next month at 00:00 UTC. This monthly-claim expiry is specific to the recurring monthly pack and its streak bonus; it does not change how one-time rank-up rewards are treated. It is limited to ONE CLAIM PER ACCOUNT PER MONTH, and, like every promotion, is subject to the anti-abuse and multi-account provisions in §3a(f) and §11. All VIP perks are promotional, house-funded Sparks or benefits: they have NO CASH VALUE, are NON-TRANSFERABLE, and create NO PROPERTY RIGHT, VESTED BENEFIT, OR GUARANTEE OF FUTURE REWARDS. Your tier is measured by qualifying monthly cash spend and, as disclosed up front on the Rewards page, RESETS ON THE FIRST OF EACH CALENDAR MONTH (UTC), tier status does not carry over. Your tier is measured by the net cash you pay for Sparks during the month; spending Sparks you already hold does not raise your tier. We may add, modify, reduce, suspend, or discontinue any perk, tier, threshold, or the program as a whole, prospectively, at any time and at our sole discretion. What we will not do is claw back what you have already earned: rewards already granted, and rank-up rewards you have already qualified for but not yet claimed, are honored under the terms in force when you earned them; the recurring monthly pack, by contrast, is claimed and expires each month as described above.
3c. Saved cards & one-tap top-ups
You may save a card to buy Sparks or Bits in one tap, so you don't re-enter card details each time. This is optional and entirely under your control. SAVED-CARD AUTHORIZATION: when you save a card, you authorize PackLab, through our payment processor Stripe, to store that card and to charge it for the Sparks top-ups and Bit package purchases you initiate. (a) TIMING & FREQUENCY: only when YOU tap to buy, on demand and unscheduled; this is not a subscription and we place no automatic or recurring charges; (b) AMOUNT: only the amount you select and confirm on the one-tap confirmation screen before the charge; (c) HOW IT'S STORED: the card is stored by Stripe, a PCI-compliant processor; PackLab never receives or stores your full card number — only the card's brand, last four digits, and expiry, for display, and an opaque fingerprint for fraud prevention (Privacy §1); and (d) CANCELLATION: you can remove a saved card at any time from your wallet, which immediately ends this authorization for that card; we record the date, terms version, and device of the authorization you gave, as your issuer's card-network rules require. A one-tap top-up is a Sparks purchase like any other and is FINAL AND NON-REFUNDABLE to the maximum extent permitted by law once the Sparks are credited (Section 3(e), Refund Policy), except that your Sparks stay spendable, never expire while your account is active, and every card sells back for Sparks. A one-tap Bit package is a Bits purchase like any other and is final and non-refundable once the Bits are credited, to the maximum extent permitted by law (Section 3k, Refund Policy §9). Bonus Bits are Locked Bits: they open Arcade packs and do not convert directly to Sparks; what you sell back comes back as Unlocked Bits (Section 3d). Paid Bit purchases on a saved card follow the same excluded jurisdictions as every other paid Bit purchase (Section 3f). Nothing here limits the non-waivable rights preserved in Section 13a (your right to dispute a charge with your issuer, a refund if we fail to deliver, or protection from unauthorized charges). We may decline a top-up that would take your balance past the ⚡25,000,000 balance ceiling. Saved cards and one-tap top-ups are offered on the website; in our mobile apps, purchases continue through the secure external checkout.
3d. The Arcade and Bits: a second store credit
The ARCADE is an optional, provably-fair game layer on the service where you open low-priced virtual packs of real trading cards using BITS. Bits are a SECOND kind of closed-loop store credit, a sibling to Sparks (Section 3) for use inside the Arcade: 100 Bits = 1 Spark = 1¢, so 10,000 Bits = 100 Sparks = $1. Everything true of Sparks in Section 3 is true of Bits: they are a limited, revocable license to obtain products and services on this site; they are NOT cash, money, legal tender, a bank deposit, a security, or a means of payment to anyone; they cannot be withdrawn, cashed out, or exchanged for cash, gift cards, cryptocurrency, or any other currency or cash equivalent; and they cannot be transferred, gifted, or sold to any other user or third party (no transfer feature exists). Bits come in TWO spend classes — LOCKED and UNLOCKED — a mirror of the two Spark classes in §3a(k), and in three buckets by how you acquired them. LOCKED Bits are (i) PROMOTIONAL Bits — every Bit we grant you for free rather than sell you (welcome, monthly, streak, quest, milestone, achievement, and any wheel or bonus Bits) AND the Bits you receive when you convert Sparks to Bits — and (ii) PURCHASED Bits — the base of a paid Bit package (Section 3f), exactly the dollars you paid, at 10,000 Bits per dollar. Locked Bits are usable only inside the Arcade to open packs and can NEVER be converted directly to Sparks or cash. When you open an Arcade pack, your Bits are spent in order: promotional first, then purchased, then Unlocked. UNLOCKED Bits are the Bits you receive when you sell an Arcade card back to the house — every sell-back credits Unlocked Bits, whatever kind of Bits funded the pack it came from (Section 3h) — and they are the only Bits that can leave the Arcade, and even then only in closed-loop ways. THE ONLY WAYS VALUE LEAVES THE ARCADE are two, both using Unlocked Bits and both closed-loop, never a cash-out: (1) you can CONVERT Unlocked Bits to Sparks — an internal re-denomination of store credit within one closed system, never a payment or cash-out — and the Sparks you receive are LOCKED Sparks, usable only to open Sparks-side packs (§3a(k)); or (2) you can buy a SPECIFIC real single card outright with Unlocked Bits and have that one physical card shipped to you, through the same redemption path, fees, and gates as the rest of the shop (Sections 3h and 7). Converting Sparks the other way spends only the Locked Sparks you bought or deposited — never bonus or promotional Sparks, which stay on the physical side — and credits Locked (promotional) Bits that never convert back directly, so value you move into the Arcade must be played — opened and sold back — before it can return, and it returns only as Locked Sparks (§3f). The VIRTUAL cards you pull from Arcade packs are collected and sold back for Bits inside the Arcade; a pulled card is never itself shipped, mailed, or redeemed for a physical card or a code. There is no cash-out from the Arcade, and none is planned.
3e. Bits are closed-loop store credit, not money — a retail entertainment product
The Arcade is a RETAIL AND ENTERTAINMENT PRODUCT, built on the same "full consideration, every time" design as the rest of the shop (Section 1a), and Bits are CLOSED-LOOP STORE CREDIT. We state plainly what Bits are and are not, because it defines how the product is regulated and how we operate it. Bits ARE a prepaid, single-merchant store credit, redeemable only on this site, for opening Arcade packs, converting Unlocked Bits to Sparks, and buying a single to ship (Section 3h). Bits are NOT, and are not intended or marketed as: money, currency, or legal tender; a bank or other deposit; electronic money, a money transmission, or a payment instrument; a security, investment contract, commodity, or financial product; a gift card or general-purpose prepaid card usable off this site; or a token, cryptocurrency, or transferable digital asset. Bits pay no interest and do not expire while your account is in good standing. Every value you see in dollars is a price reference from third-party market data; every amount you actually pay or receive in the Arcade is denominated in Bits. Because value leaves the Arcade only by converting Unlocked Bits to Sparks or as a single real card shipped to you (Section 3d), and never as cash, crypto, a transfer to another person, or any cash equivalent, the Arcade is a closed retail loop. We DO NOT market, describe, or operate the Arcade as gambling, a lottery, a casino, or a sweepstakes (the one chance-based promotion, the Spin Wheel in Section 3j, is a separate FREE promotional sweepstakes with a no-purchase method of entry), and you agree not to use it as a substitute for gambling. Every Arcade pack always delivers its full, disclosed count of real, identified, market-priced cards, with no empty slot and no losing outcome, and the house sets Arcade values so that a pack's expected value equals its price and sell-back pays 85% of the card's Arcade value — so the Arcade has no house edge on the draw itself, and the house's take is the 15% spread on sell-backs. Card market values fluctuate like any collectible; that is ordinary market risk inherent to trading cards everywhere, not a wager. If a regulator, court, or platform requires changes to how we offer the Arcade in a jurisdiction, we will comply.
3f. Getting Bits: conversions, free grants, and Bit packages
You can get Bits three ways, and all of them follow the Section 3 and Section 3a promotion rules. (a) CONVERT SPARKS TO BITS: conversion runs in a single, intentionally closed direction. When you convert Sparks to Bits, we spend only the LOCKED Sparks you bought or deposited (never bonus or promotional Sparks, which stay on the physical side and open packs there) and credit PROMOTIONAL (Locked) Bits — Arcade-only Bits that never convert back directly. We never spend your Unlocked Sparks on a conversion; those stay reserved for the Marketplace, shipping, and real goods (§3a(k)). Coming back the other way, only UNLOCKED Bits convert to Sparks, and the Sparks you then receive are LOCKED Sparks (usable only to open packs); so value moved to the Arcade never returns as spendable, real-goods Sparks. Conversions are at the fixed 100-Bits-per-Spark rate with no fee, in whole Sparks only (no fractional Spark is ever created), and a single conversion is capped at 1,000,000 Sparks / 100,000,000 Bits ($10,000) as a fat-finger and script backstop, not an economic limit. You EARN Unlocked Bits only by playing — every pack you open and sell back, whatever kind of Bits funded it, sells back as UNLOCKED Bits — and those Unlocked Bits are the only Bits that may convert to Sparks or buy a single to ship. (b) FREE GRANTS (ALL PROMOTIONAL, LOCKED): we grant promotional Bits for getting started and coming back, including a one-time WELCOME grant of 10,000 Bits to new signups, a MONTHLY grant of 10,000 Bits (one per UTC calendar month, verified email required), a daily LOGIN STREAK ladder, a daily PACK QUEST reward (which pairs a claim with actually opening a pack), and one-time COLLECTION, VOLUME, LIFETIME, and "firsts" milestone rewards for collecting cards and opening packs. The welcome, monthly, streak, quest, and lifetime rewards are fixed, house-funded amounts; the collection, volume, and first-time Bits amounts are sized to live pack prices, are shown before you claim, and are credited at the amount shown when you claim (if the amount changed since your screen loaded, the claim is refused with nothing credited and you are shown the new amount). None of these are random draws or purchases; they are promotional Bits under Section 3a, have no cash value, are Locked (usable only to open Arcade packs, never convertible directly to Sparks or cash), and what you sell back from the packs they open comes back as Unlocked Bits. They are one per person except where a benefit is by design recurring (the monthly grant, streak, and quest are claimable once per qualifying account per period), and they are subject to the same anti-abuse, verification, and one-account-per-person rules as every promotion (Sections 3a(f) and 11); we may withhold, reduce, void, or reverse promotional Bits and suspend accounts where we reasonably determine the program has been abused. (c) BUY A BIT PACKAGE: you may buy Bits with a card at disclosed prices (currently from $1 up to $4,999). A package credits its BASE — exactly the dollars you paid, at 10,000 Bits per dollar — as PURCHASED Bits (Locked: Arcade-only and not directly convertible to Sparks), and credits any advertised BONUS on top (including any first-purchase match we may offer) as PROMOTIONAL Bits (Locked, spent first); neither the purchased base nor any bonus can be converted to Sparks directly — you unlock value only by playing, when a pack you opened is sold back for Unlocked Bits (§3f(a), §3h). Paid Bit purchases are available ONLY in the United States and Canada and are NOT available in the State of Washington, the State of New York, or the Province of Quebec; eligibility is confirmed by your purchase-IP location and your own attested state or province, and ensuring the purchase is lawful where you live is YOUR responsibility. A qualifying paid Bit purchase may also earn one spin on the Arcade Spin Wheel (Section 3j). A Bit purchase is a Sparks-style purchase of store credit and is governed by the Refund Policy and Section 3k.
3g. Arcade packs: provably fair, full value, 85% sell-back
An Arcade pack is a provably-fair product, priced in Bits (a pack costs the same NUMBER in Bits as the equivalent Sparks pack costs in Sparks — because Bits are bought at 10,000 per dollar, a 499-Bit pack is only about five cents of Bits, the intended cheap, high-volume "penny arcade"). Like every product on the service: (a) FULL VALUE, NO EMPTY SLOTS — each Arcade pack always contains its full, disclosed count of real, specific, identified cards with ascertainable market value; there is no outcome where you receive nothing, so a pack is a purchase, not a wager. (b) NO HOUSE EDGE ON THE DRAW, 15% SELL-BACK SPREAD — the house sets each card's Arcade value at open time from the box's committed manifest so that the EXPECTED total value of a pack equals the price you paid, and sell-back pays 85% of that Arcade value (Section 3h); the house takes no edge on the draw, and its only take is the 15% it keeps when you sell a card back, so across many opens the Arcade is not break-even — selling everything back returns less than you spent. Within a pack, individual card values still swing for feel (a rip is exciting), but the average is pinned to the price. (c) PROVABLY FAIR — before a box goes on sale we publish a SHA-256 commitment to a secret server seed AND a fingerprint of the exact card table, and we pin each draw to a future public drand randomness round that has not yet been produced; when the round publishes, your browser recomputes the draw, and after the box sells out we reveal the seed so anyone can verify the box's contents were predetermined and the draw was fair (the same method as Section 8 and the Fairness & Odds Disclosure). (d) DISCLOSED ODDS — the live odds, the value tiers, and the average return are shown before you open. (e) PRICING — Arcade prices track live market data and can change at any time; the price and odds shown at the moment you open are the ones that apply and are committed for that open. Opening a pack spends promotional Bits first, then purchased Bits, then Unlocked Bits.
3h. After you open in the Arcade: keep or sell back (and how a real card ships)
A card you pull in the Arcade lands in your Arcade collection as a VIRTUAL card, and you have two choices for it, plus a separate way to obtain a real physical card. (a) KEEP it — it stays in your collection and counts toward your Collection Score, set-completion tiers, cosmetic titles, and XP level. These progress features measure COLLECTING AND PLAY, never money spent or won: they are cosmetic status, carry no cash value, grant no Bits by themselves, and confer no property right. (b) SELL IT BACK to the house for Bits at 85% of the card's Arcade value (rounded down per card), subject to two rules. First, EVERY SELL-BACK IS UNLOCKED: a card sells back as UNLOCKED Bits whatever kind of Bits funded the pack it came from — promotional, purchased, or Unlocked (the one exception is value we have already refunded to your card, which comes back as promotional Bits, Section 3k). Unlocked Bits are the only Bits you can move toward Sparks or a shipped single, so you earn them only by actually opening packs and selling the cards back; a grant or an un-played purchase stays Locked inside the Arcade until it is played. Second, a card's Arcade value is PINNED at the moment you open it — it is decoupled from the live market and does not drift afterward — so sell-back is always 85% of that pinned value, and a later market swing (up or down) never changes what your card sells back for and can never mint extra Bits. (c) A pulled Arcade card is VIRTUAL and is NOT itself shipped, mailed, or redeemed for a physical card or a code; you keep it in the Arcade or sell it back for Bits. To obtain a REAL, physical card from the Arcade you use the Arcade Marketplace (Section 6b): you buy a SPECIFIC single outright with Unlocked Bits and it SHIPS TO YOU AT CHECKOUT, on the SAME redemption path and gates as the physical side (Section 7) — the per-card shipping fee shown at checkout, paid in Unlocked Sparks (or by card at checkout; in U.S. dollars, plus the Canadian surcharge where applicable); IDENTITY VERIFICATION on every shipment; insured, signature-required handling and the 5% insurance & handling fee on cards valued at $100 and up; shipping only to United States and Canadian addresses; and, for an account that has NEVER made a qualifying Sparks or Bit purchase, a first qualifying deposit before its first shipment. That card is bought outright, never enters a vault, and cannot be sold back for Bits, so no value crosses from Bits to cash. Only Unlocked Bits can buy a single; Locked (promotional and purchased) Bits can NEVER buy a single, and no Bits of any kind pay a shipping fee — fees are paid in Unlocked Sparks or by card (Sections 6b and 7). Keeping and selling back never require a deposit or an identity check.
3i. Arcade Mystery Pack and progress rewards
The ARCADE MYSTERY PACK is an optional, provably-fair Arcade product: you open it (for Bits, or with a promotional open credit won on the Spin Wheel or granted by a milestone) and it awards one real booster pack of a random live set, selected provably fairly and weighted by value, which you then rip like any other Arcade pack. It always returns a real, market-priced booster — there is no outcome where you receive nothing — and its odds and average return are disclosed before you open, in the same way as the Sparks-side Mystery Pack (Terms §1e) and the Fairness & Odds Disclosure. Any Arcade Mystery Pack earned through a promotion is promotional, but the cards it awards follow Section 3h like any other Arcade card and sell back as Unlocked Bits. The Arcade's COLLECTION SCORE, set-completion tiers (Complete / Master / Grand Master), cosmetic TITLES, and XP LEVELS are progress and status features derived only from what you collect and how much you play; they are not money, are decoupled from spend, carry no cash value, and are not redeemable or transferable. Milestone, streak, quest, lifetime, and volume rewards pay PROMOTIONAL (Locked) Bits only (Section 3f) and never cash.
3j. The Arcade Spin Wheel: a free promotional sweepstakes (no purchase necessary)
The ARCADE SPIN WHEEL is a FREE PROMOTIONAL SWEEPSTAKES. It is offered together with the free method of entry below, and it works like the Sparks deposit wheel (Terms §3a(j)). A spin is NOT a purchase and NOT a pack: it awards only a CHANCE at a promotional prize, and the prize can only ever be PROMOTIONAL (Locked) Bits or a promotional Arcade Mystery Pack — both usable only inside the Arcade to open packs, never convertible directly, with no cash value and no cash-out — so a wheel prize is never cash and is never itself Sparks; like any Locked Bits, it must be played — opened and sold back — before anything it yields (Unlocked Bits) can move toward Sparks or a shipped single (Section 3h). Each qualifying Bit purchase at or above a disclosed minimum (currently $1) earns one spin; a Bit purchase always delivers its full value in Bits whether or not any spin it earns wins, and a spin never reduces the Bits a purchase delivers. NO PURCHASE NECESSARY — FREE ALTERNATIVE METHOD OF ENTRY: a free entry is always available by mail, at odds EQUAL TO THE BEST ATTAINABLE ODDS, so a no-purchase entrant never has worse odds than any paying entrant. To enter free, hand-print and mail a request that includes your full name, your complete mailing address, the email address on your PackLab account, a statement that you are 18 or older and eligible to play, and the words "PackLab Arcade Wheel Free Entry", to: PackLab Arcade Wheel — Free Entry, 75 Pearl St Ste 410E #383, Portland, ME 04101. LIMIT ONE FREE MAIL-IN ENTRY PER PERSON for this sweepstakes; the free mail-in entry is never subject to any cap we may place on the number of purchase-earned spins issued in a period, so a no-purchase path is always open. Each spin is PROVABLY FAIR on the same commit/reveal model as the Mystery Pack (Sections 3g and 8): a fingerprint of a secret server seed is committed when the spin is earned and the seed is revealed with the result, so neither you nor we can predict or steer the outcome, and the segment odds are published on the wheel and in the Fairness & Odds Disclosure. VOID WHERE PROHIBITED: the Spin Wheel is not available in EXCLUDED JURISDICTIONS (currently the States of Washington and New York) or anywhere sweepstakes of this kind are restricted or prohibited by law; the Arcade and the wheel are offered only to eligible persons in the United States and Canada who self-attest their state or province, and ensuring the promotion is lawful where you live is YOUR responsibility. Any prize follows all rules in Sections 3 and 3f. If a purchase that earned a spin is later refunded or charged back, the purchase is reversed as set out in the Refund Policy, and we may remove any unused spin and any unopened prize it won and suspend the account, in cases of reversal, fraud, or abuse. The wheel is optional, promotional, and never required to use the Arcade; we may modify or end it prospectively at any time, and we do not market, describe, or operate it as gambling.
3k. Bit purchases and chargebacks
Where paid Bit packages are offered (Section 3f), a Bit purchase is a purchase of closed-loop store credit and is FINAL AND NON-REFUNDABLE once the Bits are credited, to the maximum extent permitted by law, on the same terms as a Sparks purchase (Section 3(e) and the Refund Policy): "final" means we are not obligated to return your money as cash, not that value is lost — your purchased Bits stay spendable inside the Arcade, your promotional Bits stay usable in the Arcade, and every card you pull can be sold back for Bits (every open you sell back credits Unlocked Bits you can move toward Sparks or a shipped single). You see and accept this term before you pay. Nothing here limits the non-waivable rights preserved in Section 13a and Refund Policy §2 (your right to dispute a charge with your issuer, a refund if we fail to deliver, protection from unauthorized charges, a minor's refund, and any non-waivable state or provincial consumer right). CHARGEBACKS: if you charge back or reverse a Bit purchase, we may, to the extent the law and card-network rules permit, suspend your account and reclaim the PURCHASED Bits that purchase credited — the base equal to what you paid (100 Bits per cent) — up to what you still hold. Your PROMOTIONAL and bonus Bits carry no cash value and are left in place; a suspended account cannot use them. We may also reverse Arcade activity funded by the purchase, place a hold on any not-yet-shipped card funded by it, and, where the purchased Bits were already played — opened, and in some cases sold back for Unlocked Bits that were then converted to Sparks or used to ship a single — record and pursue that shortfall; any such value that later re-materialises on your account comes back as promotional Bits, never as Unlocked Bits or Sparks. This mirrors the Sparks chargeback and dispute posture (Sections 11 and 11a). Because value can leave the Arcade only after you play (converting earned Unlocked Bits to Locked Sparks, or shipping a single), a chargeback may arrive after that value has already moved; a chargeback on value we have already delivered to you is a breach of these Terms. We may decline a Bit purchase that would take your balance above a disclosed ceiling. This Section governs every Bit purchase.
3l. The whole agreement governs the Arcade
The Arcade and Bits are part of "the service," and every general provision of these Terms applies to them without needing to be restated. In particular: ELIGIBILITY (Section 2) — the Arcade is for adults 18 or older (or the age of majority where you live, if higher); creating an account, converting Sparks to Bits, and earning free Bits are open where we lawfully operate, but physical shipping is limited to the United States and Canada (Section 2a), paid Bit purchases are further limited to the United States and Canada and excluded in certain states or provinces (Section 3f), and the Spin Wheel is further limited as set out in Section 3j. PROVABLE FAIRNESS (Section 8) and PRICING (Sections 9 and 9a, including the pricing-and-catalog-data-error rules) apply to Arcade draws, values, and corrections. ACCEPTABLE USE and OUR RIGHTS (Sections 11 and 11a) apply — one account per person, no multi-accounting, promo abuse, automation, or fairness interference, and we may suspend accounts, hold redemptions, and reverse transactions accordingly; if we suspend or terminate your account for cause, the whole balance, Bits included, is forfeited, and a closure for no cause comes with at least 30 days' notice (Section 11a). DORMANT ACCOUNTS AND UNCLAIMED PROPERTY (Section 10), the LIMITATION OF LIABILITY (Section 12), ARBITRATION AND CLASS WAIVER with the 30-day opt-out (Section 13), GOVERNING LAW (Section 13a), COMMUNICATIONS (Section 13b), and CHANGES, TERMINATION, AND CONTACT (Section 14) all apply to the Arcade and Bits exactly as they do to the rest of the service. Where this Section 3-cluster and a general Section differ on an Arcade-specific point, the more specific Arcade provision controls for the Arcade.
4. Buying and opening packs
Packs are purchased with Sparks, and purchases are final at the moment of purchase, except as described in the Refund Policy (unopened packs may be refunded in Sparks at the price paid, at our discretion, via support). Packs are sold per set and are not tied to a particular box until you open them; when you open a pack, it draws the next slot of the current live box's pre-committed shuffle. Published odds and the guaranteed box structure for each product appear on its product page and in the Fairness & Odds Disclosure. Pack prices are set automatically from live market data and track the market in both directions, so they can rise or fall at any time, including while a box is live; the price you pay is always the price shown at checkout, and any refund returns exactly what you paid.
5. Your vault: cards as claims
Cards you keep are recorded in your vault as claims to the identified cards. Because we don't yet keep a warehouse full of inventory, when you redeem a card for shipping we source that exact card (same name, set, number) to order after you request it, which adds a sourcing window before it ships. Once your shipment is approved, our shipping department sources the card either locally or through a verified online vendor, receives it at our own facility, and then ships it to you ourselves; we never ship a card to a customer without receiving it at our own facility first. How we source a card, together with its rarity and availability, affects how long sourcing takes (see Section 7). We always try to get the best-quality raw (ungraded) card available, usually Near Mint, because some customers like to have them graded, and we never crack open a graded slab to source a card; only for older or scarce sets where a better copy cannot be sourced do we ship a disclosed played grade (which may be Lightly, Moderately, or occasionally Heavily Played) rather than cancelling your shipment. If a card is obtainable in any condition, it is shippable here. You can request a cancel until the card is marked sourced (bought locally or ordered from a supplier); we'll confirm. If approved, the card goes back to your collection and the per-card shipping fee is refunded, in Sparks or back to your card for any part you paid by card. After that point it can't be cancelled; contact support. Until redemption or sale-back, your vault entry is a claim against us for that card or its cash-value treatment under these Terms.
6. Instant sell-back
You may sell any vaulted card back to us instantly, paid in Sparks, at a rate of at least 85% of the card's live market value (VIP tiers earn a higher rate, see Section 3b). One limit protects against extreme, temporary price spikes: if a card's market price has jumped far above the value at which you obtained it, an instant sell-back is calculated on a CAPPED value — the value when you obtained the card plus the greater of $25 or 10% — instead of the spiked price. This never reduces a normal sell-back; it applies only to a card trading well above its pull value, and even then you can always redeem that card for shipping (Section 7) to receive its full market value as a physical card, or simply hold it in your vault. Live market value comes from continuously refreshed third-party market data; quotes are valid for 60 seconds. This Section governs SPARKS sell-back of vaulted cards; sell-back INSIDE THE ARCADE is separate — it pays UNLOCKED Bits at 85% of a card's PINNED Arcade value, whatever kind of Bits funded the pack, with no live-market spike cap, as described in Section 3h.
6a. Cancellations and refunds: paid at full value
On any cancellation or refund that we make we pay 100% of a card's live market value in Sparks, with NO cap — the spike cap in Section 6 applies only to a voluntary instant sell-back you choose, and never to a refund. (Instant voluntary sell-back is at least 85%, subject to that Section 6 spike cap.) If we accept a shipment and cannot source the card in any condition, we credit 100% of the card's live market value in Sparks, plus the per-card shipping fee you paid back. A cancel you request before sourcing returns the card itself to your vault (an Arcade single comes back still ship-only) plus the shipping fee; the full-market-value payment applies when we cancel. Live market value comes from continuously refreshed third-party market data and updates automatically. For a real single bought in the Arcade with Unlocked Bits (Sections 3h and 6b) that is cancelled before it ships, the card price is refunded in the UNLOCKED BITS you paid (never as Sparks or cash, so no Bits-to-cash path opens) and any per-card shipping fee is returned, as set out in the Refund Policy; if we cannot source that card, the card price is likewise refunded in the Unlocked Bits you paid, plus the fee back.
6b. Marketplace: buying a single
The Marketplace lets you buy a specific virtual card outright instead of ripping for it. The price is the card's live third-party market value plus a convenience store markup (shown in full in Sparks at checkout before you confirm, and larger in percentage terms on cheaper cards); the amount you pay is the amount shown. Marketplace purchases are made with UNLOCKED Sparks ONLY — the Sparks you receive from selling a vaulted card back — and are FINAL at the moment of purchase. Locked Sparks (your deposits and purchases, together with every bonus Spark) cannot be used to buy Marketplace cards; they can only be used to open packs (see Section 3a(k)). What you buy is a virtual card that lands in your vault with the same rights as any other vaulted card, keep it, sell it back instantly at the published rate, or redeem it for shipping under Section 7. WITH UNLOCKED BITS (ARCADE): when the Arcade is on, you may instead buy a specific single with UNLOCKED Bits, in which case the card SHIPS TO YOU AT CHECKOUT rather than entering your vault — it is never vaulted and cannot be sold back (so no value crosses from Bits to cash) — and it ships on the same Section 7 path and gates (identity verification, the first-qualifying-deposit requirement, insured/signature-required handling on cards valued at $100 and up, and United States and Canadian addresses only), with the per-card shipping fee paid in Unlocked Sparks (or by card at checkout, see Section 7). Only Unlocked Bits can buy a single; Locked (promotional and purchased) Bits can never buy a single. See Section 3h.
7. Redemptions: how value leaves the site
Everything that exits the system is reviewed by a person before it goes out. Redemption fees on this path — card-shipping fees and the code-card redemption fee — are paid with UNLOCKED Sparks only (the Sparks you receive from selling a vaulted card back); Locked Sparks (your deposits, purchases, and every bonus Spark) cannot be used to pay them (see §3a(k)). Card-shipping fees may also be paid by card at checkout, in whole or in part, alongside any Unlocked Sparks you have, so an account that has only deposited is never prevented from shipping a card. This same path and its gates also serve a real single bought in the Arcade with Unlocked Bits that ships at checkout (Sections 3h and 6b): identity verification on every shipment, the first-qualifying-deposit requirement for an account that has never purchased, insured and signature-required handling with the 5% fee on cards valued at $100 and up, and United-States-and-Canada-only shipping all apply, and its per-card fee is likewise paid in Unlocked Sparks (or by card at checkout); a card PULLED in the Arcade is virtual and is not shipped or redeemed through this path (Section 3h). (a) CARD SHIPPING, the redemption path: each card ships individually for a flat 499 Sparks; cards shipped to a CANADIAN address carry an additional 500 Sparks per card to cover domestic Canadian postage. HIGH-VALUE CARDS (live market value of $100 / 10,000 Sparks and up) SHIP FULLY INSURED and REQUIRE YOUR SIGNATURE on delivery, and carry a 5% insurance & handling fee on the card's live market value on top of the flat 499 Sparks; if such a card is lost or damaged in transit we credit 100% of its live market value in Sparks plus the fee back (this remedy is not subject to the Section 12 liability cap). To protect against fraud, before we ship ANY card we MAY require you to complete IDENTITY VERIFICATION (a government-issued ID and a selfie, processed by our verification provider Stripe). Until you verify, we simply will not ship that card — but it stays in your vault and remains fully yours to keep or sell back in the meantime; nothing is charged. You may also CHOOSE to place a card in a clearance hold (a "box"): it locks in your vault — it cannot be shipped, sold back, or otherwise used — until your recent payments pass their dispute window (up to approximately 120 days), after which it automatically returns to your vault. Shipping or redeeming a card still requires identity verification; boxing only defers the decision, it is not a way to redeem without verifying. Separately, and only to protect against abuse of no-deposit promotions, if your account has NEVER completed a real Sparks deposit we may require you to make your first qualifying Sparks deposit before we ship a card to you; a deposit can be as little as the disclosed minimum (currently $5), is credited to your balance as Sparks you keep, and your first qualifying deposit lifts this requirement permanently. This is a one-time step: from then on you can pay shipping and code-redemption fees straight from your Sparks balance like any other customer (subject only to the standard identity check on higher-value cards above). Selling cards back for Sparks and keeping them in your vault never require a deposit. Approved shipments are sourced to order after you request them: shipping can take up to 30 days, and most cards arrive well before that, depending on sourcing availability and how many orders our shipping department is handling, because we don't yet keep a warehouse full of inventory. Once a shipment is approved, our shipping department sources the card either locally or through a verified online vendor, receives it at our own facility, and then mails it to you; we never ship a card to a customer without receiving it at our own facility first. Overall a card takes about 1 to 30 days from request to shipment depending on sourcing availability, then, once we mail an item, it typically arrives within 2 to 7 days. When the card reaches our facility we mail it out to you within 48 hours of receiving it; any tracking number we give you is for the OUTBOUND shipment to your address only, and we do not share tracking for a card's movement to us. We usually provide a tracking number, and some lower-value single cards may ship in a plain envelope without tracking; high-value cards ($100 and up) always ship tracked, insured, and signature-required. Cards ship as the best-quality raw (ungraded) card we can source, usually Near Mint; because some customers like to have them graded we never crack open a graded slab to source a card, and only where a better copy cannot be sourced do we ship a disclosed played grade (see Section 5); if we cannot source your card in any condition, we credit 100% of its live market value in Sparks plus the full per-card fee you paid back. We may choose the sourcing, packaging, and shipping method for each card, and we may change these methods and timeframes; any change applies to shipments going forward. (b) CODE CARDS: online code cards are redeemed by email for a 249 Sparks processing fee, available while the set's code cards are purchasable on third-party marketplaces (checked automatically; each code is sourced on redemption); the physical code card is never mailed. The same first-qualifying-deposit requirement in (a) applies before an account that has never made a Sparks purchase can redeem its first code. No other redemption exists: we do not offer, and do not plan to offer, redemption for cash, gift cards, prepaid cards, cryptocurrency, or any other cash equivalent. We may decline any redemption that fails review; declined redemptions are refunded in full, including fees.
7a. Photos of your card when it arrives
When a card you redeem is sourced and arrives with us before it ships to you, we may photograph or scan it, front and back, on receipt. The photo records the card's condition when it reached us; it is part of our chain-of-custody record for that order and may be used to answer a question or settle a dispute about the card's condition. Once a person on our team has confirmed the card is yours and marked it received, we may show that photo to you, and only to you, in your order history on the website and in the app. If we photographed the wrong card or a photo is unclear, we may replace it with a new one or remove it from your view; we keep the original as part of our records. The photo is informational only: it is not an appraisal, a grade, or a statement of any card's worth, and it does not change what you redeemed or the shipping terms in Section 7.
8. Provable fairness
Box contents are committed by published SHA-256 fingerprints before any pack from that box is opened; the shuffle derives from our committed seed and a public drand randomness beacon; complete box data is published when the box's last pack is opened. The full method is described in the Fairness & Odds Disclosure, which is incorporated into these Terms. Where box data verifies against the published commitments, the published draw results are conclusive as to pack contents.
9. Pricing basis
Card values shown on the service are drawn from third-party market data (currently TCGplayer market prices via the pokemontcg.io API) refreshed on a continuous schedule. Values move with the market. Market values are displayed in U.S. dollars as a price reference; every amount you pay or receive on the service is in Sparks at the 1 Spark = 1¢ reference rate. CURRENCY: you are always charged in U.S. dollars (USD). If you choose another display currency in your account settings (Canadian dollars, euros, pounds, Australian dollars or Mexican pesos), dollar amounts are ALSO shown as an approximate conversion, marked with "≈", for your convenience only. The conversion uses a daily rate from the Bank of Canada (CAD) or the European Central Bank (other currencies), is not the rate your card issuer will apply, and is not a CAD (or other currency) price or invoice; the exact USD amount we charge is always shown at checkout and is what binds. Sparks are never converted. If a rate is more than 7 days old we show USD only. Where a card lacks reliable market data, we may temporarily hold shipping availability while data refreshes (sell-backs stay available at the standard 85%), or set a house price for house-issued items (such as code cards).
9a. Pricing and catalog data errors
The card values, rarities, images, and other catalog details shown on the service are compiled from third-party data sources and automated matching, and on occasion an item may be listed with incorrect information, such as an incorrect value, an incorrect rarity, or a record matched to the wrong product. An obvious pricing or catalog error is a mutual mistake and creates no binding entitlement to the mis-described item or to the incorrect value that was displayed. We may correct any such error at any time, including an item's value, rarity, or other details, and may reprice or relist the item to reflect the corrected information. Where a data error has affected purchases, pack openings, sell-backs, redemptions, or promotions, we may reverse or adjust the affected transactions and recover any overpayment the error caused (recovering first from your Locked Sparks — promotional and bonus Sparks before the Sparks you purchased or deposited — and never reducing your balance below the Unlocked Sparks you earned by selling vaulted cards back), and we make affected users whole for what they actually paid (for example, refunding a shipping fee in Sparks), rather than for the incorrect value that was displayed; where a data error instead caused you to receive less than the corrected amount you were entitled to in a sell-back or other transaction, we credit you the difference in Sparks. A cryptographically committed box is never altered and a provably fair draw remains conclusive as to what a pack contained (Sections 8 and 11a); apart from those two guarantees, an accepted order or transaction affected by a data error may be corrected, reversed, or adjusted under this Section notwithstanding Sections 6, 6a, 6b, and 7 and the accepted-order provisions of Sections 11a and 14. A correction becomes the item's value for all purposes, including the value at which you obtained it under Section 6; a data-error correction is not a market price spike, so the Section 6 sell-back cap does not apply to it. For a corrected item the amount that applies is its corrected value, whether the error made the item appear more or less valuable than it is, and you are not entitled to the incorrect value that was displayed. Where value has already left the service, such as a card that has shipped or a code that has been redeemed, a correction applies going forward and we do not reclaim a delivered item. While we investigate or correct a data error we may temporarily hold the affected item's shipping, sell-back, or marketplace availability; this overrides the sell-back availability described in Section 9 for the affected item only, while the error is investigated. These corrections are limited to what is reasonably necessary to fix the error and are applied in good faith and on a consistent basis, and nothing in this Section limits any non-waivable consumer right under the law of your state, province, or territory of residence.
10. Dormant accounts and unclaimed property
If your account holds Sparks or vaulted cards and has no login or transaction for 3 years (or the period your state's or, where applicable, your province's or territory's unclaimed-property law provides, whichever applies), we will attempt to contact you at your registered email. Value that remains unclaimed after the statutory period will be reported and remitted as unclaimed property to the applicable state or provincial authority, where and to the extent the law requires. Vaulted cards may be liquidated at 100% of live market value into Sparks for this purpose after notice.
11. Acceptable use
You agree not to: use the service under 18 or from an excluded jurisdiction; create multiple accounts; use bots or automation to buy, open, or sell; exploit pricing or data errors; use the service to launder money or evade sanctions; or interfere with the fairness mechanism. We may suspend accounts, hold redemptions pending investigation, and reverse transactions that violate these Terms. Sparks purchased in violation may be refunded to the payment source rather than redeemed. Promotional Sparks earned through third-party offers (Section 3a(h)) are reversible and may be removed if the offer network reverses, charges back, or invalidates the underlying completion, or where the earning program has been abused.
11a. Our rights
We reserve the right, at our sole discretion and to the fullest extent permitted by law, to: refuse, suspend, or terminate service to any account, with or without notice, for any lawful reason; cancel or reverse any order or transaction we reasonably believe involves error, fraud, abuse, or a violation of these Terms; change prices, products, odds structures, features, fees, and policies prospectively at any time; and modify, suspend, or discontinue all or part of the service. Two things never change retroactively, with one narrow exception noted below: a box that has been cryptographically committed stays exactly as committed, and an order we have accepted is honored under the terms in force when you placed it, except that an order or transaction affected by a pricing or catalog data error may be corrected under Section 9a. ACCOUNTS SUSPENDED OR TERMINATED FOR CAUSE FORFEIT THEIR ENTIRE BALANCE. We suspend or terminate an account for cause when we reasonably determine that it was used for fraud or abuse, a chargeback or other payment reversal, multiple accounts, promotion abuse (Section 3a(f)), or another violation of these Terms. When we suspend or terminate an account for cause, 100% of its balance is forfeited: all Locked and Unlocked Sparks, all Bits, all promotional and bonus credits, and every other credit on the account. Nothing is refunded, paid out, or converted to cash, and none of it can be withdrawn, redeemed, or transferred, because Sparks and Bits are store credit, not money (Sections 1 and 3). While a suspension is under review the balance is frozen and cannot be used. We may also cancel any pending pack open, redemption, shipment, or Marketplace order that we reasonably believe involves fraud or abuse, and any vaulted card obtained through a violation of these Terms may be forfeited. Where lawful and safe, we will tell you by email at the address on the account; we do not have to explain how we detect abuse. If you think we made a mistake, ask for a review at packlab.gg/refund-request or support@packlab.gg; if the review reinstates your account, your balance is restored. IF WE CLOSE AN ACCOUNT THAT BROKE NO RULE, OR DISCONTINUE THE SERVICE, we will give you at least 30 days' notice by email to use your Sparks and Bits and to request shipment of your vaulted cards, and we will refund unused purchased Sparks and Bits to the original payment method wherever the law requires it. Nothing in this section limits rights you cannot waive (Section 13a), your right to dispute a charge with your card issuer, the refund we give for a minor's purchases, or any consumer-protection right you have under Canadian or Quebec law, and it applies to the fullest extent permitted by law. An account you delete yourself is governed by Section 14.
12. Disclaimers and limitation of liability
The service is provided "as is." We do not warrant uninterrupted operation. Cards are collectibles; their prices can fall as well as rise, and nothing on the service is investment advice. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF $100 OR THE AMOUNTS YOU PAID US IN THE SIX MONTHS BEFORE THE CLAIM AROSE; WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. This cap does NOT limit the specific redemption remedies we commit to in Sections 6a and 7 — including our commitment to credit 100% of a card's live market value in Sparks (plus the fee back) if a shipment is unsourceable or if an insured, signature-required high-value card is lost or damaged in transit — which are honored in full regardless of this limit.
13. Disputes: arbitration and class waiver
Any dispute arising out of these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, seated in the State of Maine, except small-claims matters and injunctive relief for IP violations. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. You may opt out of arbitration within 30 days of account creation by emailing support@packlab.gg; opting out does not affect the rest of these Terms.
13a. Governing law
These Terms and any dispute arising out of them or the service are governed by the laws of the State of Maine, without regard to its conflict-of-law rules, and by applicable U.S. federal law. Where a consumer-protection law of your state, province, or territory of residence grants rights that cannot be waived by contract, those rights are unaffected by this section.
13b. Communications
By creating an account you agree that we may contact you electronically at the email address on your account. TRANSACTIONAL AND SERVICE messages (receipts, email verification, password resets, shipment and redemption updates, security and policy notices) are part of the service and continue while your account is open. We may also send PROMOTIONAL messages about offers, rewards, and new sets. Every promotional message is identified as promotional, includes our postal address, and carries a working one-click unsubscribe link; you may also opt out at any time from Email preferences in your account settings. Opting out of promotional email never affects transactional and service messages. We do not sell or rent your email address.
13c. Push notifications
If you enable push notifications in our mobile app, we may send alerts to devices you register. TRANSACTIONAL AND SERVICE push (shipment and redemption updates, security and account notices, and similar) is part of the service while your account is open and the device has operating-system notification permission. We may also send PROMOTIONAL push about offers, rewards, and new sets ONLY if you opt in separately in the app (default OFF). You can turn promotional push off at any time from Push notifications in your account settings. Opting out of promotional push never affects transactional and service push.
14. Changes, termination, contact
We may update these Terms at any time and at our sole discretion. Changes take effect when posted here, and the "Updated" date at the top of this document is the notice of record; continued use of the service after that constitutes acceptance. We are not required to give advance or individual notice of a change, except where applicable law requires it. If a change materially reduces rights you already hold, we will make reasonable efforts to tell you, by email, in the app, or on the site, before it applies to you. For example, effective October 3, 2026 we are moving the standing (walk-up) first-deposit double off the front door: pre-launch accounts that had never made a Sparks purchase get a 5-day grandfather window in which the walk-up double stays available alongside the universal first-deposit free pack (Section 3a(l)), and we make reasonable efforts to notify those accounts (for example by email) during that window before the walk-up double is withdrawn; after that window the double stays available only through the exit-intent and win-back recovery offer (Section 3a(g)), and the first-deposit free pack is unaffected. Also, effective October 5, 2026, Sparks are divided into two spend classes by how they are acquired (Section 3a(k)): "Locked" Sparks — everything you buy or deposit, plus every promotional or bonus Spark — may be used only to open packs, while "Unlocked" Sparks — only the proceeds of selling a vaulted card back — may also be used for the Marketplace, card-shipping fees, and code-card redemption. This INVERTS the prior rule, under which the Sparks you had deposited could be spent on those real-goods paths. As a one-time cutover applying to ALL balances, every Spark balance you hold at that effective date becomes Locked, and you earn Unlocked Sparks thereafter by selling vaulted cards back; because selling back is not a cash-out and card-shipping fees may also be paid by card at checkout (Section 7), no account loses the ability to ship its cards, and no Sparks of any kind become withdrawable for cash. We make reasonable efforts to notify account holders of this change. Two things never change retroactively, with one narrow exception noted below: a box that has been cryptographically committed stays exactly as committed, and an order we have accepted is honored under the terms in force when you placed it, except that an order or transaction affected by a pricing or catalog data error may be corrected under Section 9a. Also, effective October 14, 2026, the Arcade sell-back rate is reduced from 100% to 85% of a card's Arcade value (Section 3h), and the Bits rewards for collection milestones, volume, and first-time actions are sized to each set's pack price rather than flat amounts (Section 3f). This reduces a right you already hold: it applies to every Arcade sell-back made on or after that date, and a sell-back made before it was paid at the rate then in force. Also, effective October 16, 2026, Section 3f(b) is clarified to say that those collection, volume, and first-time Bits amounts are shown before you claim and are credited at the amount shown when you claim, or the claim is refused with nothing credited; this clarifies how those rewards work and does not reduce a right you already hold. Also, effective October 19, 2026, an account that we suspend or terminate for cause forfeits its entire balance (Section 11a). This replaces the Refund Policy option under which a suspended account could ask for a partial refund; that option ends for suspensions and terminations on or after that date, and a suspended-account refund request you submitted before that date is still reviewed under the terms in force when you submitted it. Closing an account that broke no rule, or discontinuing the service, comes with at least 30 days' notice (Section 11a). You can manage your own account security from your account settings: reset a forgotten password, change your password or email address (an email change requires re-verifying the new address), connect or disconnect Google sign-in, and sign out of every device at once ("sign out everywhere"). You may delete your account at any time. Deleting is voluntary and permanent: any Sparks remaining (purchased, promotional and Unlocked), Bits, unopened packs and vaulted cards you have not sold back or shipped before deleting are forfeited. They are not refunded, credited, paid out or redeemed. Sell back or ship first if you want that value. This Section 14, not Section 11a, governs a deletion you request. Contact: support@packlab.gg · PackLab LLC, 75 Pearl St Ste 410E #383, Portland, ME 04101, USA.