Shipping your cards home
Every card you pull is a real card. Keep it in your vault as long as you like, and when you want it in your hands, we mail the physical card to your address in the US or Canada.
Shipping at a glance
- How PackLab ships your cards: packaging, tracking and the step-by-step.
- Shipping to Canada: the surcharge, customs and delivery.
- Shipping high-value cards: insurance, signature and review.
- Terms of Service §7, Redemptions: the binding rules.
Shipping questions
›How much does shipping a card cost?
Shipping is a flat fee per card of 499 Sparks ($4.99), the same for every card no matter how many you ship at once. Each card ships individually, and the full fee is itemized on the confirmation screen before you confirm. Shipping fees are paid from your Unlocked Sparks (the ones you get from selling a card back), or by card at checkout.
›Do you ship to Canada?
Yes, to every Canadian province and territory. A card going to a Canadian address adds a flat cross-border surcharge per card of 500 Sparks ($5) on top of the per-card fee. Prices are in USD. Canadian customs can assess GST/HST or duty on a parcel, which is the recipient's responsibility. More on shipping to Canada.
›How are high-value cards shipped?
Cards worth $100 (10,000 Sparks) or more ship fully insured and signature-required, after a real person reviews the request (usually the same day). They carry an insurance & handling fee of 5% on the card's value, on top of the flat per-card fee. Details on shipping high-value cards.
›How long does shipping take?
We source every card to order after you request it, receive it at our own facility, and then mail it to you, so shipping is not instant. It can take up to 30 days, and most cards arrive well before that. Once mailed, a card typically arrives in about 2 to 7 days. We usually provide tracking, and you can follow every step on your Orders page.
›Do I need to verify my identity before a card ships?
Yes. To protect against fraud, shipping a card home requires you to verify your identity first. Until that clears, the card stays in your vault, still yours to keep, ship later or sell back.
›Do I need to make a deposit before I can ship?
Only once, and only if you have never bought Sparks. An account's first shipment (or code redemption) needs a first qualifying Sparks deposit, credited to your balance as Sparks you keep; after that the requirement is lifted for good. Buying, opening, selling back and keeping cards in your vault never need a deposit.
›What condition are shipped cards in?
Cards ship as the best-quality raw (ungraded) copy we can source, usually Near Mint, and we never crack open a graded slab. Where a better copy can't be sourced for an older or scarce set, we ship a disclosed played grade. If a card can't be sourced in any condition, the order is cancelled and you are refunded the card's full live market value in Sparks plus the shipping fee. Full rules: Terms of Service §7.